For more than 60 years, Data Device Corporation (DDC) has been recognized as a world leader in the design and manufacture of high-reliability Connectivity and Control solutions for the Aerospace, Defense, and Space industries. Our dedication to supplying quality products, on-time delivery, and superior support, has contributed to the success of our customers and the critical missions they serve.

This position is 100% onsite at our Bohemia, NY office.

The compensation range for this role is $65,000-$70,000 annually.

This position requires a U.S Person or a person who can qualify for a Department of State or Department of Commerce License.

Position Summary

The Inside Sales Account Manager is responsible for managing and growing customer relationships within an assigned region, ensuring customer satisfaction, and driving revenue growth. This role involves direct communication with customers to understand their needs, deliver timely solutions, and collaborate with cross-functional teams to fulfill orders and support business objectives. The Inside Sales Account Manager will be accountable for processing inquiries, quotes, and orders, and will play a key role in achieving sales goals.

Key Position Accountabilities:

• Account Management: Serve as the primary point of contact for established customer accounts within the designated region. Build and maintain strong relationships with key customer stakeholders to understand their needs and ensure their satisfaction with products and services.
• Customer Engagement: Proactively engage with customers to resolve issues, answer inquiries, and ensure timely responses to requests for quotes, purchase orders, and product information.
• Order Management: Process customer inquiries, quotes, purchase orders, RMAs (Return Merchandise Authorizations), and Rep commission allocation. Ensure accuracy in order processing and tracking.
• Cross-Functional Collaboration: Communicate regularly with internal teams, including Planning, Engineering, Product Assurance, Finance, Marketing, Sales, and Business Unit Managers, to ensure seamless order fulfillment, customer support, and problem resolution.
• Reporting and Tracking: Maintain up-to-date records on account activities, including weekly reports, and provide status updates on quarterly booking and revenue goals. Track sales performance against targets and provide forecasts as needed.
• Customer Satisfaction and Retention: Ensure a high level of customer satisfaction through effective communication and problem-solving. Resolve conflicts promptly and professionally, identifying opportunities to strengthen customer loyalty.
• Process Improvement: Identify and suggest improvements to sales processes, CRM systems, and internal workflows to enhance operational efficiency and customer experience.

Desired Characteristics:

• Communication Skills: Strong written and verbal communication skills, with the ability to engage customers effectively and work cross-functionally.
• Attention to Detail: Exceptional attention to detail for processing orders, preparing quotes, and maintaining accurate records.
• Problem-Solving: Ability to identify customer issues and resolve conflicts in a timely and effective manner.
• Organizational Skills: Highly organized, able to manage multiple tasks and priorities in a fast-paced environment.
• Technical Proficiency: Proficient in Microsoft Office Suite (Outlook, Word, Excel) and experience with CRM software. Ability to learn and navigate ERP, operational, and quality systems to manage orders and track customer interactions.
• Sales Acumen: Knowledge of sales processes and account management techniques to meet sales goals and objectives.
• Customer-Focused: Strong customer orientation, with the ability to understand and anticipate customer needs.

Educational / Experience Qualifications:

• Education: Bachelor’s degree preferred, or equivalent experience.
• Experience: 5-10 years of relevant work experience in inside sales or account management, preferably in a technical or manufacturing environment.
• Account Management: 2-5 years of experience managing major accounts.

Work Environment:

• This position operates in a professional office environment and may require occasional interaction with customers via phone, email, or in-person. The role involves using standard office equipment such as computers, phones, photocopiers, and filing cabinets.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. This job description indicates, in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the ADA) expected of the incumbent. Duties, responsibilities and activities may change at any time with or without notice as required.

Data Device Corporation is an Affirmative Action/Equal Opportunity Employer and is committed to providing equal employment opportunity (EEO) for all persons in all facets of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship status, marital status, genetic information, disability, protected veteran status or any other legally protected status.